Introduction

At Scraft, we strive to provide the best services and ensure customer satisfaction. However, if you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Time Frame: You have 30 calendar days to request a refund from the date you received the service.

• Conditions: To be eligible for a refund, the service must be unused and in the same condition that you received it. You must also provide the receipt or proof of purchase.

Non-Refundable Items

Certain types of services are exempt from being refunded:

• Custom or personalized services
• Services that have been used or partially completed.
• Any service explicitly marked as non-refundable.

Process for Refunds

• Request: To request a refund, please contact us at email with your order details and reason for the refund.

• Approval: Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund.

• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven't received a refund yet:

• Check Bank Account: First, check your bank account again.

• Contact Credit Card Company: It may take some time before your refund is officially posted.

• Contact Your Bank: There is often some processing time before a refund is posted.

• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

Contact Information

For any questions related to refunds, please contact us at:

• Email: [email protected]

• Phone: +91 86982 08442