Refund Policy
At Scraft Studio, we strive to provide exceptional services and products to our clients. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions and procedures for requesting a refund.
Services Refund:
a. Web Design and Development:
If you are not satisfied with the progress or outcome of our web design and development services, you may request a refund within three days from the project’s initiation. A partial refund may be granted based on the work completed and the resources invested.
b. Content Creation:
Refunds for content creation services, such as copywriting or graphic design, are assessed on a case-by-case basis. If the delivered content does not meet your requirements or expectations, please contact us within a week days of receiving the content to discuss a possible refund or revision.
Product Refund:
a. Digital Products:
Due to the nature of digital products, such as templates or digital downloads, we generally do not offer refunds once the purchase is made. We encourage you to review the product description and specifications carefully before making a purchase.
b. Physical Products:
If you receive a physical product from Scraft Studio that is damaged or defective, please notify us within 2 days of receiving the product. We will assess the situation and, if deemed appropriate, arrange for a replacement or issue a refund.
Refund Request Procedure:
To request a refund, please contact our customer support team at hello@scraft.studio within the specified timeframe for your specific service or product. Please provide detailed information about the reason for your refund request, along with any supporting documentation or evidence.
Refund Approval and Process:
a. We will review your refund request and assess it based on the terms and conditions outlined in this policy.
b. If your refund request is approved, we will initiate the refund process within [number of days] days. The refund will be issued through the original payment method used for the purchase.
c. Please note that it may take additional time for the refunded amount to be reflected in your account, depending on your financial institution’s processing times.
Non-Refundable Items:
Certain items or services may be non-refundable, including:
a. Customized or personalized services or products that were tailored specifically to your requirements.
b. Third-party services or products that were procured on your behalf.
c. Services or products that have already been completed, delivered, or consumed.
Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
If you have any questions or concerns about our Refund Policy, please contact us at hello@scraft.studio We will be happy to assist you and address any inquiries you may have.